1. Introduction
Flatbuch ("we", "us", "our") operates the flatbuch.de website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and the German Bundesdatenschutzgesetz (BDSG).
2. Data Controller
Flatbuch GmbH
Oranienstraße 42, 10999 Berlin, Germany
Email: privacy@flatbuch.de
Phone: +49 30 1234 5678
3. Information We Collect
3.1 Personal Data You Provide
- Name, email address, and phone number when you create an account or submit an inquiry
- Property details when you list a property
- Messages sent through our inquiry system
- Payment information processed securely through third-party providers
3.2 Automatically Collected Data
- IP address, browser type, operating system
- Pages visited, time spent, referring URL
- Device identifiers and cookies (see Section 7)
4. How We Use Your Information
- To provide and maintain our services
- To process inquiries and connect tenants with property owners
- To send you relevant notifications about your account or listings
- To improve our platform through anonymized analytics
- To comply with legal obligations
5. Legal Basis for Processing (GDPR Art. 6)
- Consent — for marketing emails and optional cookies
- Contractual necessity — to provide our services to you
- Legitimate interest — for analytics and fraud prevention
- Legal obligation — for tax and regulatory compliance
6. Data Sharing
We do not sell your personal data. We may share information with:
- Property owners or tenants as part of the inquiry process
- Service providers (hosting, email, analytics) under data processing agreements
- Legal authorities when required by law
7. Cookies
We use essential cookies to operate the platform and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. We do not use third-party advertising cookies.
8. Your Rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Berlin data protection authority (BlnBDI)
9. Data Retention
We retain personal data only as long as necessary for the purposes outlined above. Account data is deleted within 30 days of account closure. Inquiry data is retained for 12 months for dispute resolution purposes.
10. Data Security
We implement industry-standard security measures including TLS encryption, secure hosting within the EU, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Email: privacy@flatbuch.de
Address: Flatbuch GmbH, Oranienstraße 42, 10999 Berlin, Germany